StubHub is a popular online ticket marketplace that makes it easy for people to buy and sell tickets to all kinds of live events. But what happens if your plans change and you need to cancel an order?
In this in-depth guide, we’ll cover everything you need to know about canceling StubHub orders as both a buyer and a seller.
Understanding StubHub’s Cancellation Policies
Before we dive into the specifics of canceling, it’s important to understand StubHub’s general policies. StubHub offers a FanProtect Guarantee which ensures that buyers will receive valid tickets in time for the event. However, this guarantee does not usually allow for cancellations due to change of plans or buyer’s remorse.
Normally, all sales on StubHub are considered final. But there are some exceptions. Let’s look at the options for both buyers and sellers. It’s also worth noting that StubHub’s policies differ from other popular resale platforms like Mercari vs Poshmark or eBay vs Poshmark which may offer more flexibility for cancellations.
Canceling a StubHub Order as a Buyer
If you purchased tickets on StubHub but can no longer attend the event, you can request a refund. Here are two ways to do so:
1. Requesting a refund by phone
Call StubHub customer service at 1-866-788-2482. Provide the representative with your order details and reason for canceling. If approved, your refund will be processed.
2. Requesting a refund by email
Alternatively, you can email your refund request to StubHub at customerservice@stubhub.com. Include your order number, reason for canceling, and any relevant details. The customer service team will review your request and respond accordingly.
After you’ve submitted your refund request, StubHub will review your case. If approved, you can expect to receive your refund within a couple weeks. The money will be credited back to your original payment method.
Canceling a StubHub Order as a Seller
If you listed tickets for sale on StubHub but need to cancel the order, the process is pretty straightforward:
- Log into your StubHub account.
- Go to “My Tickets” and select “Sales.”
- Find the order you want to cancel, click “See Actions,” and select “Make Changes.”
- Follow the prompts to cancel the order.
Keep in mind that as a seller, you are obligated to fulfill any sales that have already been completed. Canceling sales frequently or at the last minute can result in penalties on your account. If you need to sell tickets you purchased from Ticketmaster on StubHub, be sure to review the transfer and listing policies thoroughly.
Situations that May Warrant a StubHub Cancellation
There are a few circumstances where StubHub may make exceptions to its no-cancellation policy:
- Event cancellations: If the event is canceled entirely, StubHub will give buyers the option of a full refund or credit toward a future purchase.
- Postponed events: If the event is postponed, StubHub usually considers the tickets still valid for the rescheduled date. Refunds aren’t typically offered in this case.
- Ordering errors: If you made a mistake with your order details, contact customer service right away. They may make an exception to refund or exchange your tickets if it’s caught early enough.
Alternatives to Canceling a StubHub Order
If you can’t cancel your order but still can’t attend the event, you have a few other options:
Resell your tickets
You can relist your tickets on StubHub to try to sell them to another buyer. Just be aware of the event date and StubHub’s sales windows so you don’t get stuck with unsold tickets.
Transfer your tickets
If you know someone else who wants to attend in your place, you can transfer the tickets to them electronically via StubHub’s ticket transfer option.
Donate your tickets
Consider giving your tickets to a friend, family member, or charitable organization. Some nonprofits even collect donated tickets to give to community members in need. It’s a nice way to avoid wasting tickets while doing a good deed. If you’re considering other resale options, be sure to look into their policies, such as ThredUp’s return policy, to make sure you understand the commitment.
What to Expect After Canceling
If your cancellation is approved, here’s what happens next:
- Refunds: StubHub will initiate your refund within 5-7 business days. It may take up to 2 billing cycles for the credit to show up in your account, depending on your bank. Refunds always go back to your original payment method.
- Site credit: In some cases, StubHub may offer you credit to use toward a future ticket purchase instead of a refund. This credit typically expires within a year.
- Avoiding future issues: To avoid needing to cancel in the future, be sure to carefully review your ticket details and event date before completing your purchase. Consider ticket insurance for high-value purchases or when buying far in advance.
Key Takeaways
To sum it all up, here are the key points to remember about canceling a StubHub order:
- Most StubHub sales are final for buyers, but you can request a refund in some cases.
- Sellers can cancel orders but may face penalties for doing so after a sale is complete.
- StubHub may allow cancellations if an event is canceled but not usually if it’s postponed.
- Instead of canceling, you can try to resell, transfer or donate your tickets.
- If you do get a refund, it can take a couple billing cycles to show up.
- Avoid buyer’s remorse by double checking your order details before purchasing.
By understanding the ins and outs of StubHub’s cancellation policies, you can make smarter ticket buying and selling decisions, and get assistance if an order needs to be canceled.
Frequently Asked Questions
- Can I get a refund on my StubHub order? In most cases, StubHub sales are final. However, you can request a refund in certain circumstances, like an event cancellation, by contacting customer service.
- How do I cancel a sale as a StubHub seller? Log into your account, go to My Tickets > Sales, and select the order you want to cancel. Click See Actions, then Make Changes to cancel the listing. Be aware that frequent cancellations can result in penalties.
- Does StubHub allow cancellations for postponed events? Usually, no. If an event is postponed, StubHub generally considers the tickets still valid for the rescheduled date and does not issue refunds.
- What are my options if I can’t attend an event and can’t cancel my order? You can resell your tickets on StubHub, transfer them electronically to someone else, or donate them to a charitable cause.
- How long does it take to get a refund from StubHub? If your refund request is approved, StubHub will process it within 5-7 business days, but it can take up to 2 billing cycles to show up in your account.
- Can I get a refund if I made a mistake on my StubHub order? Possibly. Contact customer service right away, provide details of the mistake, and request an exception. The sooner you catch the error, the more likely StubHub may be able to amend or cancel the order.
