Steps to Successfully Cancel StubHub Order: A Guide


By Jack

Update on

Cancel Stubhub Order

So, you’ve found yourself in a bit of a pickle and need to cancel a StubHub order? Is it even possible? Let’s dive in.

About StubHub

StubHub logo

StubHub, an eBay subsidiary, offers a hassle-free online platform for anyone to buy or sell tickets. It’s a haven for those seeking hard-to-find tickets or those who’ve had a change of heart after purchasing a ticket and now wish to offload it.

Quick Answer on How to Cancel Stubhub Orders

To go about canceling a StubHub order, you’ll need to navigate to the My Tickets area of your account and choose the My Sales option. Following that, you’ll need to click on See Actions and opt for Make Changes. This straightforward process lets you cancel the order effortlessly with just a few clicks.

The StubHub FanProtect Guarantee

First things first, StubHub offers what they call the FanProtect Guarantee. This is a security blanket if you will, that ensures you get valid tickets to your event on time.
But, as with most guarantees, there are caveats, and this doesn’t typically cover change of plans or buyer’s remorse.

The Normal Cancellation Policy

In general, all sales on StubHub are final. However, like life, there are exceptions to this rule which we will explore further.

In addition, in this article, we will learn how to sell your Ticketmaster tickets on StubHub with this step-by-step guide, ensuring a smooth and secure transfer while maximizing your earnings.

Is Cancelling a StubHub Order Possible?

Cancel Stubhub Order

StubHub, a popular platform for buying or selling tickets to a diverse range of events such as plays, sports, or live concerts, sets different cancellation policies for buyers and sellers. Let’s explore these differences.

Can You Cancel a StubHub Order as a Buyer?

Please be informed that once tickets are purchased on StubHub, they generally cannot be canceled under normal circumstances. However, there is a possibility for you to request a refund for your purchased ticket from the platform.

Here are two methods to request a refund from StubHub:

  • Over the Phone
  • Via Email

Request a Refund from StubHub Over the Phone

In this case, you need to reach out to StubHub’s customer service via phone and ask them to process a refund.

Dial +1 (866) 788 2482 to get connected to a StubHub customer service representative. Clearly state your case and provide all relevant order information the agent requires.

Your request will then be processed, and if approved, the appropriate refund amount will be credited back to your account.

Request a Refund from StubHub Via Email

If you prefer not to call, you can compose an email detailing your refund request, along with a valid reason and any supporting evidence.

Send this email to StubHub’s customer service at

Their team will review your request and respond accordingly.

Can You Cancel Your StubHub Order as a Seller?

If you’re a ticket seller who wishes to cancel an order, StubHub allows this action.

Here are the steps to cancel a StubHub order:

  1. Navigate to StubHub’s official website on your browser and log into your account.
  2. Go to the “My Tickets” section or open your StubHub app and tap on the first drop-down menu on the screen.
  3. Select the “Sales” option from the menu.
  4. Next, choose the “See Actions” option and then click on “Make Changes“.
  5. Finally, follow the steps to cancel the order you confirmed for selling, and it will be canceled.
Cancel StubHub Order

Please note that each situation can vary, and certain conditions might apply.

Situations that Might Warrant an Order Cancellation on StubHub

The curtains of life’s drama never fall short of unveiling unexpected turns, right? Let’s find out how that can affect your StubHub order.

Event Cancellations

StubHub’s policies shine in instances where the event you purchased tickets for gets canceled. They offer full refunds or credit for future purchases in such cases.

Postponed Events

What happens if your event gets postponed? Unfortunately, StubHub considers these tickets still valid and doesn’t offer cancellations in such cases.

Incorrect Order

We’re all human, and mistakes happen. Maybe you bought the wrong tickets? Unfortunately, in most cases, this falls into the realm of buyer’s remorse, and cancellations are not typically accepted.

Besides, here, we will learn about StubHub, the popular online ticket reselling platform. Is it reliable? Is StubHub legit? Find out more about buying tickets through StubHub here.

Alternatives to Cancelling a StubHub Order

If cancellation isn’t possible, there are other routes you can take. Consider these alternatives.

Alternatives to Cancelling a StubHub Order

Reselling Tickets

If you can’t attend, why not let someone else enjoy the event? StubHub allows you to resell your tickets on their platform.

Transferring Tickets

Perhaps you know someone who’d like to attend? StubHub allows you to transfer tickets to someone else.

Donating Tickets

Consider donating your tickets to a charity or organization that could benefit. It might not get your money back, but it could provide a silver lining to your predicament.

By the way, have you ordered something from Walmart but now want to cancel it? If yes, then read to know how to cancel a Walmart order in a few easy steps.

What to Expect After Cancelling an Order

Let’s say you’ve been successful in canceling your StubHub order. What happens next?


StubHub typically offers a refund in the original form of payment if an event is canceled. If an order is canceled for other reasons, it’s up to their discretion to offer a refund.


Sometimes, instead of a refund, StubHub may offer credit for future purchases.

Lessons Learned

Regardless of the outcome, every experience serves as a lesson. Next time, ensure to double-check your order and your schedule before purchasing tickets.


Canceling a StubHub order can be tricky and is often not possible unless the event itself is canceled. However, there are alternatives, such as reselling or transferring your tickets or even donating them. Always remember to read the terms and conditions before making a purchase to avoid any potential disappointment.


Generally, all sales on StubHub are final, but exceptions may apply depending on the situation.

If your event is canceled, StubHub typically offers a full refund or credit for a future purchase.

Yes, if you can’t attend the event, StubHub allows you to resell your tickets on their platform.

Unfortunately, purchasing the wrong tickets usually falls under buyer’s remorse, and cancellations are not typically accepted.

Yes, StubHub allows you to transfer tickets to someone else if you can’t attend the event.

To retract your active listing on StubHub, navigate to the My Tickets section of your account and click on “Listings“. Find the listing you intend to remove and select the “See Actions” option associated with it. Click on Delete and then confirm your decision.

Indeed, if the seller of the tickets fails to fulfill their promise, StubHub steps in and offers replacement tickets. Typically, they aim to provide tickets with similar pricing and seating location.


Ten years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.