Your Apple ID is the key to your digital life on iPhone, iPad, Mac and other Apple devices. So when your Apple ID gets locked, it can cause some serious headaches. Don’t panic – this comprehensive troubleshooting guide will explain why Apple IDs get locked, walk you through how to regain access to a locked account, help you identify phishing attempts, and share precautions to avoid getting locked out in the future.
Common Reasons Your Apple ID Can Get Locked
There are a few main reasons why Apple might lock an Apple ID:
- Forgotten password: If you or someone else enters an incorrect password too many times, Apple will lock the account to protect it from unauthorized access.
- Suspicious activity: Apple monitors accounts for signs of fraud or hacking attempts. Unfamiliar sign-in locations, excessive password reset attempts or other red flags can cause the system to lock the ID.
- Find My iPhone security: When Find My iPhone is enabled, the associated Apple ID can’t be used on a different device until it’s removed from the original device. This theft-deterrent measure can sometimes result in accidental lockouts. If you see a message saying “This iPhone was lost and erased”, it means the device is protected by Activation Lock.
- Unauthorized resellers: Devices purchased from non-authorized sellers may have a locked Apple ID. Always buy from trusted sources to avoid this pitfall.
- Used devices still linked to old IDs: Second-hand phones, tablets and computers can come with the previous owner’s Apple ID still signed in, making it impossible to access without their credentials. You’ll likely see an alert that “This iPhone is linked to an Apple ID”.
If you find yourself on the wrong side of the lock screen, don’t worry – there are steps you can take to regain control of your Apple account.
What to Do When Your Apple ID Is Locked
The path to fixing an Apple ID lockout depends on your specific situation:
1. Reset Your Password
Start by trying to reset your password at iforgot.apple.com. If successful, this will unlock your account in most cases. Just make sure to create a strong new password you haven’t used elsewhere.
2. Check Your Devices
Still can’t get in? Check to see if you’re still signed into your Apple ID on another trusted device. If so, you may be able to reset your password from the Settings menu there.
3. Contact Apple Support
If you’ve exhausted other options, it’s time to contact Apple Support directly. You’ll likely need to provide the following:
- Your Apple ID email address
- The type of Apple device you’re using
- Proof of purchase for the device (receipt, invoice, etc.)
Be prepared to verify your identity with security questions or a trusted phone number. The support advisor will guide you through some additional steps to regain access to your account.
4. For second-hand devices
If you’re using a pre-owned iPhone, iPad, Mac, etc. that’s still tied to the previous owner’s Apple ID, you’ll need their help to get it removed. Ask them to:

- Sign into their account at iCloud.com
- Go to Find My iPhone
- Select the device in question and click “Remove from Account”
This will remove the iCloud Activation Lock so you can set up the device with your own Apple ID. If the previous owner is not available to help, you may want to consider third-party unlocking services like iMyFone iBypasser or Tenorshare 4uKey. These tools can unlock an iPhone/iPad without iTunes or the original owner.

How to Spot Fake “Apple ID Locked” Emails
Scammers often try to phish sensitive information with fake “Apple ID Locked” emails designed to look like official correspondence from Apple. Never click links or provide personal details if you suspect a message is fraudulent.
Some telltale signs of a phishing attempt include:
- Typos, bad grammar and blurry logos (Apple is meticulous about this)
- Pressure to act quickly at risk of losing your account
- Requests for Social Security numbers, full credit card details, etc. (real Apple emails never ask for this)
- Links to unfamiliar non-Apple URLs
Rather than engaging with a suspicious message, forward it to reportphishing@apple.com and then delete it. If you’ve already clicked a link or notice any unusual activity on your account, change your password immediately.
Clues Your Apple ID Is Actually Locked
Fake lockout emails are plentiful, but how can you tell if your Apple ID is truly locked? There are a few clear signs:
- You see one of these alerts:
- “This Apple ID has been locked for security reasons.”
- “You can’t sign in because your account was disabled for security reasons.”
- You’re unable to sign in at appleid.apple.com with your regular password, even after a reset.
- Apple Support confirms your account has been locked after you contact them directly.
If one or more of these occur, refer back to the steps above for regaining access to your account. If you have a carrier-locked device, you may also need to contact your cell provider to unlock it, especially if you want to switch to a different network.
Prevention: Keeping Your Apple ID Secure
The best way to deal with a locked Apple ID is to avoid one in the first place. A little preparation goes a long way:
- Use a strong password with upper and lowercase letters, numbers and symbols. Avoid obvious things like birthdays, pet names, etc.
- Enable two-factor authentication for an extra layer of protection. You’ll need to enter a verification code when signing in from a new device.
- Keep your trusted phone number and email address up to date in your Apple ID settings so you can always receive important alerts and verification codes.
- Monitor your account for signs of suspicious activity, like sign-in attempts from unknown locations. You can check this under your Apple ID Security settings.
- Never share your Apple ID password with anyone, even friends and family. Each person should have their own unique account.
- Only buy Apple products from authorized retailers to avoid issues with pre-locked IDs on the device.
- If you have a used device, make sure the previous owner has removed their iCloud account before you take possession. You can check the Activation Lock status at iCloud.com/activationlock.
By taking these proactive measures, you can significantly reduce the chances of getting locked out of your own Apple account.
Frequently Asked Questions
Q: Will I lose my App Store purchases if my Apple ID is locked?
A: No, you won’t lose any of your apps, music, movies, etc. purchased with a locked Apple ID. Once you regain access, everything will still be there as you left it.
Q: Can I make a new Apple ID if mine is locked?
A: Yes, but you’ll lose access to any purchases or data associated with the old ID. It’s better to go through the official recovery process if possible.
Q: How long does it take for Apple Support to unlock an Apple ID?
A: It varies depending on your specific situation, but usually no more than a few days at most once you contact them and verify your identity.
Q: Does Apple ever lock IDs for no reason?
A: Apple ID locks are precautionary measures to protect your account, so there’s always some triggering event, even if you’re not aware of it. Checking your Sign In & Security settings can provide clues.
Q: What if I can’t verify my identity with the recovery steps?
A: If the standard recovery process fails, you may need to provide proof of purchase for the associated device or set up an appointment at a local Apple Store Genius Bar for more personalized support.
Q: Can I unlock an Apple ID on my own?
A: Not through official channels, no. However, if you have a second-hand device that’s activation locked, third-party services like iMyFone iBypasser claim to be able to unlock iPad minis and other models without the original owner. Use at your own risk though, as these are not sanctioned by Apple.
The Bottom Line on Locked Apple IDs
Dealing with a locked Apple ID is frustrating, but not irreparable. By knowing the common causes, following the right recovery steps and adopting good security habits, you can regain and maintain control over your account.
Even if you’ve been phished or hacked, quickly changing your password and contacting Apple Support can help undo any damage. In the case of second-hand or unauthorized devices, you may need some cooperation from the original owner or a reputable third-party unlocker.
The most important things are to Stay vigilant about your Apple ID security settings, create strong passwords, enable two-factor authentication, and be wary of unsolicited requests for your login credentials. With these best practices, you can avoid lockouts and enjoy uninterrupted access to your Apple services and purchases.