Samsung Smart Switch Mobile Not Working? Troubleshooting Guide

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So you decided to upgrade your Samsung Galaxy phone to the latest model. You download Samsung’s official Smart Switch Mobile app to seamlessly transfer all your data like contacts, messages, photos, and more.

But instead of a smooth transition, you run into all sorts of errors trying to get Smart Switch Mobile to work properly. It fails to detect your devices, crashes unexpectedly, gets stuck halfway through the transfer, or even damages your files.

You’re not alone – many Samsung users face frustrating issues trying to use Smart Switch Mobile. But don’t worry, this guide will walk you through the top troubleshooting tips to solve Smart Switch problems and successfully transfer your data.

Key Takeaways

  • Smart Switch Mobile compatibility issues often occur if your device is too old or runs an unsupported operating system.
  • Updating to the latest version of Smart Switch Mobile can fix bugs causing crashes or glitches.
  • Restarting your devices, clearing app cache/data, and checking internet connectivity are basic troubleshooting steps worth trying.
  • If Smart Switch Mobile continues having problems, switching to third-party software like dr.fone – Phone Transfer often provides a quick and easy data transfer solution.

Common Smart Switch Mobile Issues and Fixes

Here are the most frequently reported Smart Switch Mobile problems and how to resolve them:

1. Compatibility Errors

One of the top reasons for Smart Switch Mobile failure is unsupported or incompatible devices. The app only works for data transfer between two Samsung phones running Android 4.0 or higher.

Trying to transfer data from old Samsung Galaxy devices or non-Samsung Android/iOS devices will result in compatibility errors. For iPhone transfer, you must use Smart Switch computer software.

Fix: Check official Samsung documentation for the full list of supported devices. If either device is incompatible, look for alternative transfer apps or methods.

2. App Crashes or Freezes

Random crashes and freezes when trying to connect devices or transfer data are a headache for many users. Outdated software, storage issues, or device conflicts can cause Smart Switch Mobile to crash unexpectedly.


  • Update to the latest Smart Switch Mobile version via Galaxy Store or Play Store.
  • Restart both source and destination devices.
  • Clear Smart Switch Mobile app cache and data.
  • Free up storage space on both devices.
  • Close all other apps running in the background.

3. Connection Issues

You may encounter problems getting Smart Switch Mobile to recognize or connect your devices properly. Weak internet connectivity is often the culprit behind such connection issues.


  • Ensure Wi-Fi or mobile data is enabled on both devices.
  • Move closer to the Wi-Fi router for a stronger signal.
  • Disable battery optimization for Smart Switch Mobile.
  • Use official Samsung adapter cables for stable connections.
  • Restart devices and relaunch Smart Switch Mobile app.

4. Stuck or Failed Transfers

Large data transfers via Smart Switch Mobile can stall or get stuck midway. Similarly, if the app crashes during the transfer, the process will fail resulting in data loss.


  • Avoid switching apps during transfer.
  • Maintain constant internet connectivity.
  • Pause and resume stalled transfers.
  • For failed transfers, restart and redo the transfer.
  • Select the “Delete data before copy” option to avoid duplicates.

5. Data Duplication

If Smart Switch Mobile fails or crashes during a transfer, resuming the transfer may import duplicate copies of your data like contacts and photos.

Fix: Enable the “Delete data before copy” option within Smart Switch Mobile before retrying the data transfer.

Top 8 Troubleshooting Tips for Smart Switch Issues

Beyond specific issues, here are some general troubleshooting steps to try fixing various Smart Switch Mobile problems:

1. Check Compatibility

Verify that both your old and new Samsung devices are supported by Smart Switch Mobile. Refer to the app description in Galaxy Store or Play Store for the full compatibility list.

2. Update the App

Install the latest version of Smart Switch Mobile from the app store. Updates often include critical bug fixes and performance improvements.

3. Restart Devices

Power cycle both devices by turning them off completely, waiting 30 seconds, and powering them back on. Simple restarts resolve many temporary glitches.

4. Clear Cache and Data

In the Apps settings menu, clear cache and data for the Smart Switch Mobile app. This wipes out corrupt files or old settings causing conflicts.

5. Ensure Stable Internet Connection

Use Wi-Fi for large data transfers if possible. Disable battery optimization and close other bandwidth-heavy apps.

6. Use Official Adapters

Samsung’s own adapters provide the most reliable wired connections. Avoid low-quality third-party adapters.

7. Delete Old Data First

Enable the “Delete data before copy” option within Smart Switch Mobile to avoid duplicates.

8. Disable Background Apps

Pause antivirus, cleaners, battery savers, and other background apps that may interfere with Smart Switch Mobile.

When All Else Fails, Switch to dr.fone – Phone Transfer

If you still can’t get Smart Switch Mobile to work properly after trying all the above fixes, it may be time to switch to third-party transfer software.

dr.fone – Phone Transfer from Wondershare is a popular choice recommended by Samsung users. It can quickly and seamlessly transfer data between all makes and models of Android, iOS, and Samsung devices.

Here are some key advantages of using dr.fone – Phone Transfer instead of Smart Switch:

  • Simple and intuitive interface – Easy to use even for beginners
  • High compatibility – Supports 6000+ device models
  • Fast transfer speeds – Moves data quickly via USB
  • Selective transfer – Only move the data you want
  • Preserves original quality – No compression or file damage
  • Merge contacts – Eliminate duplicates

dr.fone – Phone Transfer provides the reliable data transfer solution you need, without the endless headaches and frustrations of Smart Switch Mobile.

Step-by-Step Guide to Transfer Data with dr.fone

Follow these simple steps to transfer your apps, contacts, photos, videos, messages, and more from your old Samsung device to your new Galaxy phone using dr.fone – Phone Transfer:

Step 1: Download and install dr.fone on your computer


Step 2: Open dr.fone and click Phone Transfer

Step 3: Connect your old and new phones via USB cables

Step 4: Select your old device as the source, new device as destination

dr.fone Phone Transfer

Step 5: Select the types of data you want to transfer

Step 6: Click Start Transfer to begin moving data

Copy Data to Galaxy S7 Edge to fix samsung smart switch not working

The easy built-in wizard guides you through the entire process in just a few clicks. Within minutes, all your data will be securely moved to your new Galaxy device without any of Smart Switch’s transfer failures or crashes.

Also read: LG Mobile Switch app not working, how to fix.

Frequently Asked Questions

Here are answers to some common questions about fixing Samsung Smart Switch problems:

Q: Why does Smart Switch Mobile say my device is incompatible?

A: Smart Switch only works between two Samsung devices running Android 4.0 or higher. Very old Galaxy models or non-Samsung devices will show as incompatible.

Q: How can I tell if my devices are connected to Smart Switch Mobile?

A: You will see both devices detected on the app screen. Check the cable connections. On Android, you may need to enable USB debugging.

Q: Why does my Smart Switch Mobile transfer keep stopping midway?

A: Poor internet connectivity, low device storage, excessive background apps, or software issues can disrupt long transfers.

Q: What should I do if Smart Switch Mobile crashes during a transfer?

A: Restart devices, clear app data, ensure connectivity, and resume the transfer. Enable “delete data before copy” to avoid duplicates.

Q: Can I transfer iTunes or Apple Music files from my iPhone using Smart Switch?

A: No, DRM-protected iTunes media cannot be transferred by Smart Switch Mobile. You need a third-party solution like dr.fone.

Q: How do I pick up a failed Smart Switch transfer from where it stopped?

A: On the Smart Switch transfer queue screen, you will see the option to resume unfinished transfers.

Q: Does Smart Switch work on tablets or just Samsung phones?

A: Smart Switch can transfer data between compatible Samsung phones, tablets, and smartphones. Refer compatibility list.

Q: Is dr.fone – Phone Transfer safe to use?

A: Yes, dr.fone is 100% safe with no risk of data loss or corruption. All transfers complete quickly without compromising your files.

PS: by the way, here are the best fixes for Samsung Pay not working and Ok Google not working issues for your reference.

Switch to Seamless Data Transfer with dr.fone

Don’t waste any more time and effort trying to fix the endless glitches and failures of Smart Switch Mobile. Join thousands of other Samsung users enjoying one-click data transfer with dr.fone – Phone Transfer.

This top-rated software provides the fast, easy, and totally reliable solution for moving all your apps, contacts, media, and other critical information to your new Galaxy smartphone or tablet.

Stop getting frustrated with buggy first-party apps and let the data transfer experts at dr.fone handle it flawlessly. Take back control of your device upgrades and files with smooth, successful data transfers every time!


Skilled software testing specialist with expertise in comparisons and research, passionate about blogging, reviews, and creating video tutorials.

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