Reasons & Best Fix for ‘iTunes Not Recognizing iPhone’ Error

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iTunes Not Recognizing iPhone

We’ve all been there – you plug your iPhone into your computer, eagerly anticipating a seamless sync with iTunes, and suddenly, your heart sinks. iTunes refuses to recognize your iPhone!

Don’t worry, we’ve got your back. In this article, we’ll explore some common causes and fixes for this all-too-familiar issue. Let’s dive in and get your iPhone and iTunes back on speaking terms.

Part 1: Reasons Behind “iTunes Not Recognizing iPhone”

Firstly, you need to know what the reasons are behind the problem “iTunes not recognizing iPhone” to get it resolved.

There can be several reasons for this issue, but some of the common issues could be related to your device’s lightning cable, the USB port of your computer, or other software-related problems.

Some of the ways to get rid of the issue of “iTunes not recognizing iPhone” are listed below.

1. Check the Lightning Cable to Fix iTunes Not Recognizing iPhone

The most common problem could be with the lightning cable of your phone. Due to some issues with the cable, you can face the error “iTunes not recognizing iPhone.”

If your cable is broken or damaged, you may not be able to connect your device to the system with the help of it.

Check lightning cable to solve iTunes Not Recognizing iPhone error

On facing this iTunes error, you need first to inspect your cable to look for any damage. If you find an issue, you can try a different lightning cable. On the other hand, you can connect it to a different port if your system has multiple ports.

Meanwhile, it is best to go with MFi-certified cables as they are quite safe to use for iPhones. MFi-certification of a cable is necessary to look for when buying a lightning cable for iPhones.

You usually get cheap lightning cables at gas stations or dollar stores, which are usually not MFi-certified. These cheap cables can harm your device by overheating or damaging your phone’s internal components.

So, it is best to go for a genuine lightning cable for your phone.

2. Inspect the Lightning Port

Secondly, you have to check the lightning port of your iPhone. You have to check whether the port is clogged with debris or not. It may be another reason that you are facing the error “iTunes not recognizing iPhone.”

For this, you need to take a torch and inspect the insides of the port. In case you notice gunk, lint, or debris there; you have to get rid of it with the help of a new toothbrush or anti-static brush.

Inspect the Lightning Port

3. Update iTunes to the Latest Version

Using an older version of iTunes could also result in a problem such as “iTunes not recognizing iPhone.” So, you need to check whether an update is available or not.

If you are using a Mac, click on the tab “Updates” present on the App Store at the screen’s top. If you find an update, click on the option “Update,” whereas if iTunes is already updated, you would not see the button “Update.”

For Windows PC, you must first open iTunes and then click on the tab “Help.” From there, you have to tap “Check for Updates.” If an update is available, you must follow on-screen instructions to update to the latest iTunes version.

Update iTunes to lastest Version to fix iTunes Not Recognizing iPhone error

4. Restart Your Device

In most cases, it is possible that a trivial software glitch is causing the issue of “iTunes not recognizing iPhone.” You can easily solve this issue by restarting the device. There are different ways to restart an iPhone, depending on its model.

For iPhone X, you need to press-hold the Side button and any Volume button until the slider appears on the screen. Now, swipe that slider to power off your phone. After a while, you need to press-hold the Side button only until the logo of Apple appears on your phone screen.

For older models, you have to press-hold the Sleep button until the slider appears on the screen. After that, swipe it to the right side to power off the device. After a while, press-hold the Sleep button until the logo of Apple appears on your phone screen.

However, you can even reboot your system to clear off software crashes that might be causing the issue of “iTunes not recognizing iPhone.”

5. Enable the Option “Trust This Computer”

You may have noticed a prompt saying “Trust this computer” repeatedly. It appears when you try to connect your device to a new system. You trust your system to connect your device to iTunes through this feature.

You may not be able to connect if you have not tapped on the option “Trust this computer.” So, always tap “Trust” when a prompt appears on your PC.

Trust this Computer for iPhone to fix iTunes Not Recognizing iPhone error

On the other hand, if you have accidentally clicked “Don’t Trust,” then there is no need to worry much. Visit “Settings” on your device and then “General.” From there, tap on the “Reset” option and then “Reset Location & Privacy.”

Reset Location and Privacy

After this, when you connect your device to the computer, you will see the “Trust this computer” pop-up again. So, tap on “Trust” this time.

6. Update the System Software

There are chances that this iTunes error occurred due to software glitches on your computer due to the older software version. In this way, updating system software is the best solution to the problem.

On your Mac, you need to click on the logo of Apple present on the left side of the computer screen. After that, tap “About This Mac” and “Software Update.” If you see a new update, follow on-screen instructions furthermore.

Update MacOS

On the other hand, you can even try to reinstall Apple Mobile Device USB Driver to fix the issue of “iTunes not recognizing iPhone.”

7. Check the System Report

If the problem persists, you can take the help of this software troubleshooting fix. For this, you need to check the system report or information to check whether your iPhone appears under the tree of the USB driver.

For this, you have to hold the key “Option” and tap on the logo of Apple present on the left side of your phone screen. After that, click on “System Report” or “System Information.” If your device calls System Information, tap on “System Report” after a pop-up shows up.

Check System Report

From the screen of System Report, you have to click on the option “USB.” Now, check your device’s name on the list.

If it is there, it means some hardware issue is causing the error “iTunes not recognizing iPhone,” such as USB port, lightning cable, or charging port. If the name is not on the list, some third-party software is causing this error.

This third-party software could also be any security program. To resolve such third-party issues, check out the official website of Apple.

usb system report mac

Part 2: Best Ways to Get Rid of the Issue “iTunes Not Recognizing iPhone”?

After trying all the above-mentioned fixes, you are still struggling with the same issue. It is time to take the help of some of the best ways to get rid of it. So, let’s move on to them!

1. Tenorshare ReiBoot

Tenorshare ReiBoot is the best repair tool that helps to fix issues related to iPhones. If you are facing an error like “iTunes not recognizing iPhone,” then you can make use of this repairing tool.

Unique Characteristics of Tenorshare ReiBoot:

  • Works on each iOS version, including iOS 17.
  • Fixes serious and normal issues on iPhones like Apple logo stuck or recovery mode stuck, iPhone group messaging not working.
  • It offers three recovery modes to fix iPhones with a higher success rate.
  • Resolves all issues related to iPhones with no data loss.

Steps to Fix the Error “iTunes Not Recognizing iPhone”:

  • Download ReiBoot and connect your iPhone to it.
  • Run ReiBoot and select ‘Start‘ from the main interface.
Tenorshare ReiBoot
  • Click ‘Standard Repair‘ on the firmware download screen.
iTunes not recognizing iPhone by Tenorshare ReiBoot
  • Browse a path to save downloaded firmware and click ‘Download‘ to start downloading the firmware package for your iPhone.
ReiBoot - Download Firmware
  • Click ‘Start Standard Repair‘ to restore the iPhone in recovery mode and fix iTunes not recognizing the iPhone issue.
ReiBoot - Start Repair

2. Tenorshare Tunescare

Tenorshare Tunescare is another best tool from Tenorshare that you can use to resolve iTunes-related issues. It is one of the easiest ways to get rid of the error “iTunes not recognizing iPhone.” And it detects the problem with iTunes first and then fixes it with just a single tap.

Unique Characteristics of Tenorshare Tunescare:

  • Resolves all iTunes issues such as update, install, open, backup, and others.
  • Works without losing data and affecting the performance of PC and iTunes.
  • Cleans iTunes to create more space to boost the system’s performance while removing the cache, logs, cookies, old backups, etc.
  • Uninstall and reinstall iTunes and its other components with no traces.

Steps to Fix the Error “iTunes Not Recognizing iPhone”:

  • Firstly, you have to install the program on your computer. Your device will automatically Run Tenorshare TunesCare on your computer and click ‘Fix iTunes Sync Problems‘ on the main interface to start fixing iTunes detecting problems.
Tenorshare Tunescare
  • Then TunesCare will automatically start to repair your iTunes.
iTunes not recognizing iPhone by Tenorshare Tunescare
  • After the repairing process is finished, you can see a notice informing you iTunes library has been repaired successfully, and it will restart automatically.
iTunes not recognizing iPhone by Tenorshare Tunescare

3. Apple Store

If nothing works for you, you need to make an appointment at a nearby Apple store. It is not a problem for users whose iPhones are covered with AppleCare+. However, it can be a problem for others.

In that case, you can fix your device with the help of Puls. It is a repair company that sends a technician to your doorstep to fix phone-related issues. This company fixes your device in the quick way possible with a lifetime warranty.


  1. What should I do if my iPhone is still not recognized by iTunes after trying all the suggested fixes? If you’ve exhausted all possible solutions and your iPhone still isn’t recognized by iTunes, it’s time to reach out to Apple Support. They can provide additional guidance and assistance.
  2. Can I use third-party software to manage my iPhone if iTunes doesn’t recognize it? Yes, there are third-party applications available that can help you manage your iPhone without relying on iTunes. However, always research the software’s credibility and read user reviews before installing it on your computer.
  3. How can I prevent iTunes from not recognizing my iPhone in the future? To avoid this issue in the future, always keep your iTunes and iOS up to date, use a high-quality USB cable, and maintain your computer’s security settings to avoid conflicts with iTunes.
  4. Will resetting network settings on my iPhone delete any of my data? Resetting network settings will erase your saved Wi-Fi networks and passwords, as well as any VPN and APN settings. However, it won’t delete any personal data, such as photos, contacts, or messages.
  5. Can a damaged iPhone port prevent iTunes from recognizing my device? Yes, a damaged iPhone port can cause connection issues between your device and iTunes. If you suspect your port is damaged, consult an authorized service provider or Apple Support.


Now, you can easily resolve the error “iTunes not recognizing iPhone” on your own. You can make use of any of these methods to get rid of this issue.

However, you can take the help of repair tools like Tenorshare ReiBoot and Tenorshare Tunescare for a better recovery experience.


Skilled software testing specialist with expertise in comparisons and research, passionate about blogging, reviews, and creating video tutorials.

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