Alexa Won’t Connect to Wi-Fi And How to Fix it?

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After unboxing a new Amazon Echo or Alexa-enabled device, what! If you do not know how to connect Alexa to Wi-Fi, we can help you.

You first have to get the device online after connecting it to the Wi-Fi network. For this, you will need the name and password of your Wi-Fi network.

Once done, follow the instructions, and you will be interacting with Alexa in no time!

Part 1: How to Connect Alexa to Wi-Fi

Firstly, users need to download and install the Alexa application from Google Play for Android and iOS devices.

Using an Alexa-enabled device, you do not have to go through the first four steps. Instead, you can start the setup process once you have launched the application.

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Steps on “how to connect Alexa to Wi-Fi” for the first time:

  • 1: Put in the credentials of your Amazon account and tap on ‘Sign in.’
  • 2: If prompted, you need to tap on the tab ‘Get Started.’
  • 3: Choose the name linked to your Amazon account from the list. Otherwise, tap on I’m someone else and enter the correct username.
  • 4: Permit Amazon to access Notifications and Contacts. It’s not mandatory for ‘how to connect Alexa to Wi-Fi,’ so choose ‘Allow‘ or ‘Later‘ as per your preference.
Sign in Alexa
  • 5: Click on the tab ‘Alexa menu,’ shown by three horizontal lines in the left corner. When the menu shows up, choose the tab ‘Settings.’
  • 6: Now, select the option ‘Add New Device‘ and select the appropriate device from the list, such as Echo Plus, Echo Dot, Tap, Echo, etc.
  • 7: Select the particular model you like to set up—for example, Echo Dot, 2nd Generation.
Add Device to Alexa
  • 8: Plug the Alexa-enabled device into the power outlet. Now, wait for a while until you see the appropriate signifier. If the device is plugged in, you need to press and hold the Action button. If you are setting up your Amazon Echo, the light ring on the device’s top will turn orange. So, choose the ‘Continue‘ tab when your equipment is ready.
How to connect Alexa to Wi-Fi
  • 9: Based on the device, this application might ask you to connect through the wireless settings on your smartphone. To perform this action, follow the instructions on the screen to connect to a custom-named Amazon network through Wi-Fi. Once your phone has connected to the device successfully, you will see a confirmation text. Now, the application will move to the next screen automatically.
  • 10: If you see a message saying “Connected to (Device Name),” click on ‘Continue.’
  • 11: A complete list of present Wi-Fi networks will come up within the application. Choose the network that you like to pair with the Alexa-enabled device. If asked, you need to enter the Wi-Fi password.
How to connect Alexa to Wi-Fi
  • 12: The app display will read “Preparing Your (Device Name),” escorted by a progress bar.
  • 13: If you have established a successful Wi-Fi connection, you will see a text reading, “Your (Device Name) is now online.”
How to connect Alexa to Wi-Fi

Now, you know how to connect Alexa to Wi-Fi effectively and easily.

Also, if you have a problem with Alexa not responding, click to fix it now.

How to Connect Alexa to a New Wi-Fi Connection

If you own an Alexa device that has been set up already in the past but requires to be connected now to a new Wi-Fi connection or other existing networks with changed passwords, then keep on reading. It is straightforward to perform this action. Look for the steps below!

  • 1: Click on the icon ‘Menu‘ and tap on ‘Settings.’
  • 2: Choose ‘Device Settings‘ and then select the device you want to change the Wi-Fi connection.
Device Settings to Change Wi-Fi Settings
  • 3: Tap on the ‘Change‘ tab beside the Wi-Fi Network.
  • 4: The setup will remain the same as mentioned above, beginning with Step 11.
How to connect Alexa to New Wi-Fi Connection

So, this is the procedure on how to connect Alexa to Wi-Fi. Now, you can connect to any Wi-Fi network in the ways mentioned above.

If you are facing any issues while connecting to the Wi-Fi network, stay tuned! Here, we will tell you some effective solutions to resolve the ‘Alexa won’t connect to Wi-Fi’ problem.

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Part 2: How to Fix the Alexa won’t Connect to Wi-Fi Issue

Users struggling with the Alexa won’t connect to Wi-Fi issue need to read this section. They can resolve this issue in the following manner. So, let’s get started without further ado.

In addition, if your Alexa won’t play music due to several different reasons, here, let’s figure out the causes and solutions for you to fix it easily.

1. Examine the Internet Connection

Ensure that your internet connection is functioning properly. If you are struggling with ‘Alexa won’t connect to Wi-Fi,’ Alexa cannot do the job. If your Wi-Fi is working well, the hardware could be an issue.

2. Restart your Router and Modem

Restart your Wi-Fi router and modem manually, and try connecting Alexa to Wi-Fi after five minutes. Sometimes, connectivity issues occur by network hardware instead of connected devices.

3. Start your Alexa-enabled Device again

Turn off Alexa-enabled devices like Echo and turn them back on. Now, you should try connecting to your Wi-Fi.

Otherwise, just unplug your device if you do not want to shut it down. Most of the time, a physical reboot could fix the issue of ‘Alexa won’t connect to Wi-Fi.’

4. Enter the Correct Wi-Fi Password

If your hardware is functioning properly, look for other devices on the Wi-Fi network. Disconnect this device and reconnect the same through the same password you use to connect to Alexa.

If this device recognizes the Wi-Fi connection but cannot connect, the issue ‘Alexa won’t connect to Wi-Fi’ occurs due to the incorrect password.

5. Find Blocks in the Network and Turn the Device Closer to the Wi-fi Router

Wi-Fi signals could not travel long distances without degradation. You should note that the ‘Alexa won’t connect to Wi-Fi’ issue can occur simply because it is out of range.

Now, try expanding the connectivity using a mesh network. Now, try connecting to the network again after moving the device.

6. Look for Potential Interference

Ensure that there is no physical barrier between Alexa and your router. Concrete walls, reinforced doors, and brick walls could restrict Wi-Fi signals.

Next, turn off or remove distractions interfering with your signals, such as baby monitors or FM radios.

7. Reset Alexa to Factory Settings

When you cannot find why ‘Alexa won’t connect to Wi-Fi,’ it is advised to reset the device to the factory settings. Sometimes, a simple reset can fix various Wi-Fi problems. The instructions to reset Echo Dot depend on the device’s generation.

Third-generation Amazon Echo Dots feature a fabric speaker wrapped around the device’s sides, having four control tabs on the top.

On the other hand, second-generation Echo Dots come with a non-fabric speaker with four control tabs, while first-generation Echo Dots feature two tabs on top.

3rd Generation Amazon Echo Dot

Tap and hold the tab ‘Action’ for about 25 seconds. The device turns off after the light ring blinks orange. After a few minutes, the light will turn blue and then orange.

This indicates the setup mode, and you are set to start the setup procedure with Alexa. Once done, try connecting to your Wi-Fi network.

2nd Generation Amazon Echo Dot

Press and hold the tabs ‘Volume Down’ and ‘Microphone Off’ simultaneously until the light turns orange and blue. After releasing the buttons, this light switches off and then on. When this light turns orange, the Amazon Echo will restore to the factory settings.

1st Generation Amazon Echo Dot

Tap on the ‘Reset’ tab using a paperclip or thin object. You will find this tab at the device’s bottom. Keep on pressing this tab until the light turns orange and then blue.

After you release this tab, the light will switch off and on. Echo Dot will be restored to the factory settings when it turns orange.

The instructions to reset an Amazon Echo depend on the device’s generation. Second-generation Echos come with a fabric speaker wrapped over all the device’s sides, while first-generation Echos don’t.

2nd Generation Amazon Echo

Tap and hold the keys ‘Volume Down’ and ‘Microphone Off’ together until the ring turns orange and blue. After that, the light will turn off and on.

Once the ring goes orange, the device is in setup mode. Now, launch the Alexa application on your phone and follow the steps to connect Alexa to Wi-Fi.

1st Generation Amazon Echo

Tap on the tab ‘Reset’ at the device’s bottom using a thin object or paperclip until the light ring turns orange and then blue. After that, the ring goes blue and then switches off and on.

When the light turns orange, your device will enter the setup mode. To reset Amazon Echo devices, such as Echo Plus or Echo Sub, read the instructions given by Amazon.

8. Ask for Technical Help

If you are still struggling with the ‘Alexa won’t connect to Wi-Fi’ or having trouble with how to connect Alexa to Wi-Fi after you have tried all the above methods, then contact Amazon and your internet service provider.

FAQs (Frequently Asked Questions)

Q1: Can a weak Wi-Fi signal cause Alexa connectivity problems? A1: Yes, a weak Wi-Fi signal can hinder Alexa’s connectivity. Ensure that your Alexa device is within range of a strong and stable Wi-Fi network.

Q2: What should I do if my Wi-Fi password is incorrect? A2: Double-check the Wi-Fi password and credentials you entered during the setup process. Verify that they are correct and try connecting again.

Q3: Can other electronic devices interfere with Alexa’s Wi-Fi connection? A3: Yes, certain electronic devices like cordless phones or microwaves can interfere with the Wi-Fi signal. Keep Alexa and your router away from such devices to minimize interference.

Q4: Is it necessary to update Alexa’s firmware? A4: Yes, updating Alexa’s firmware ensures compatibility with the latest features and fixes any known connectivity issues. Check for updates regularly.

Q5: What should I do if none of the troubleshooting steps work? A5: If you’ve followed all the troubleshooting steps and your Alexa device still won’t connect to Wi-Fi, contact Amazon support for further assistance and possible device replacement.


Dealing with Alexa connectivity issues can be frustrating, but with the right troubleshooting steps, you can resolve the problem and get your smart assistant back online.

Remember to check your internet connection, restart your devices, ensure proper placement, and eliminate any interference. Updating firmware and performing a reset are also viable options. If all else fails, don’t hesitate to reach out to Amazon support for further assistance.


Ten years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.

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