Why Does My Internet Keep Disconnecting – Fixed


By Jack

Update on

why does my internet keep disconnecting

Isn’t’ it annoying when the streaming of your favorite animal video suddenly stops, and then you ask yourself, ‘why does my internet keep disconnecting‘ so often.

Do you feel angry when you are about to win that game and suddenly you are disconnected? Does the rage demand you just to punch the monitor or throw away the modem? It’s alright. We all have felt that.

In this article, we will be dealing with one of the most serious problems, that is, why does my internet keep disconnecting?

We will endeavor to examine the general causes and also find out ways that can help to fix this problem. However, it is important to remember that these solutions do not guarantee a sure redressal of this problem.

General causes of why does my internet keep disconnecting and how to fix them

We will be analyzing the problems that cause internet disconnection by categorizing them into two divisions, software and hardware.

Hardware issues for ‘Why Does My Internet Keep Disconnecting’

Internet problems usually originate in the hardware itself that generates the internet. The problem can be with the cable, router, network card, or even the wires over your house.

1. Cable or the DSL modem

Cable or the DSL modem

The Modem is the most common culprit. The first reason that Google will give you regarding why does my internet keep disconnecting problem is the failure of the modem.

The very common causes why the modem disconnects are:

  1. The model of the modem might be outdated to catch the firmware provided by the internet company.
  2. Cables might be loosened out, disrupting connection consistency.
  3. Internet providers might be facing serious servers malfunctioning themselves, or their services might be incompetent.
  4. Any physical damage to the modem might also be the reason.

Solutions are very general and will work for you too as they work for others:

  1. Try restarting the modem
  2. Turn it off by using the off/on button.
  3. Remove the cable from the switch.
  4. Wait for min 20 seconds or max 2 minutes.
  5. Insert the cable back into the switch. Turn on the modem again.

Change the cable

If you think the problem lies with the cable, then just replace it with any other good 50 feet modem cable.

Contact your internet service provider

If everything fails in solving ‘why does my internet keep disconnecting,’ the next probable reason is a fault on your service provider’s part.

What you may try doing is calling the operator. Arrange a visit from his tech team that could diagnose the problem.

The issue can be either with the modem or the wiring. Whatever the reason be, the team will replace it without any fee.

2. The Wireless Router

The Wireless Router

The Wi-Fi router is the most common hardware being used in households for availing internet services. This enables one to go wireless and access the internet anywhere in the house.

The causes are similar to the ones that happen with the modem. Your router might be disconnecting due to:

  1. The router is an outdated model
  2. Physical damage to the router
  3. Fault in the wires
  4. The internet provider

Nothing to worry as you can fix these issues following these steps:

  1. Try to reset your router, similar to the way you did to your modem.
  2. You may try using a direct cable to make your computer connect to the internet.

If nothing works, make a call to the internet provider and ask for his help to resolve why does my internet keep disconnecting.

3. Network Card

Network Card

Sometimes, the modem or the router is not at fault. There is a thing called the Network Card that receives the internet signals and transmits it to the computer.

Note: These chips are only available on desktops and not on laptops or phones.

What can be the cause?

If you wish to know, then you should open the CPU and examine the card. Check if anything is problematic with it. If nothing turns out fishy, then stop immediately with the examination. You might not want to cause a problem unintentionally.

One probable reason that your network card is behaving is that it’s possibly faulty. It might have suffered some damage, or there must be dust build-up over it.

How to solve it?

This problem would rarely surface, but if it does, then there one way out. You can best solve this problem by just removing the dust, or you may just buy a new internet card if you notice that it has busted, and then you may consider buying an Intel Wireless AC, which is an alternate for internet cards in the modern desktops.

Software issues for ‘Why Does My Internet Keep Disconnecting’

If you find that your hardware is working all fine, then the problem might be within the internet system itself. Don’t worry; to solve these software issues, you won’t need to go to a coder or any hacker. You just need to follow the steps that will help you with why does my internet keep disconnecting.

Following that, you will be able to scroll through your memes again or watch those videos.

1. IP Address incompatibility

IP Address incompatibility

This happens in the case of multiple devices.


When you run many devices at a time and use the internet on all of them from the same device, then conflict happens in the use of the IP Address.

  1. The router gets confused with delivering the internet to which device. It happens because all of them are running on the same IP address.
  2. The issue of duplicability arises. For example, a mobile phone and a laptop are having the same codes of
  3. When such a case happens where devices are using similar IP Addresses, the router fails to connect the internet to every such device.
  4. It is important, then, that every device connected to the same internet device must have different IP Addresses.


A very simple solution to the problem is to contact the tech team of the internet service provider. In case helps doesn’t arrive from there, try these steps:

● In the case of desktops (Windows Vista/7/8/10)

You may also visit the site Netgear.com to learn the procedure for setting up a static IP.

  1. GO to the Start button, then Control Panel > Network and Sharing Center.
  2. Then click on the option Change adapter settings.
  3. Right-click on the Local Area Connection option and then choose Properties.
  4. In Properties, choose the option Internet Protocol Version 4 (TCP/IPv4) and again choose Properties. This is the option adjacent to the Uninstall and Install buttons.
  5. Click on the option. Use the following IP Address. Now, fill in all the details. If you’re confused about how to do it, then you should talk to your internet service provider. They will tell you all the required information.
  6. Now click OK. Then exit the windowpane altogether.
● In the case of Android Devices
  1. Go to the Settings
  2. Tap on the Connections option.
  3. Now tap on Wi-Fi.
  4. Keep holding on the Wi-Fi network option to which you are connected. In the pop-up, choose Manage Network Settings.
  5. In the next pop up that appears, choose the IP Address option. Fill the required information.

2. Dealing with the Internet Protocol

Dealing with the Internet Protocol

This is a complicated issue related to why does my internet keep disconnecting. However, it can be solved in very simple three steps.


This issue is a little more complicated as compared to the one with the IP Address. Just go through the steps carefully, and you will be to solve the problem.

  1. There is no clear reason as to why internet protocol causes internet disconnection. This also affects all the other devices connected to the same router.
  2. Citing the technical reason, the internet protocol disconnects the internet when it discovers a problem with the registry.


You can try performing a reset of the internet protocol. When successfully done, it brings a new registry, which is problem-free.

  1. Press Windows button + R > Run command.
  2. A box will emerge, type “netsh int ip reset resetlog.txt” in it. Don’t insert the quotes.
  3. Now restart your computer.

3. The Network Card Drivers on desktops

The Network Card Drivers on desktops

The problem isn’t very big. Just be patient and read through.


One of the many reasons you think why does my internet keep disconnecting is failed network card drivers.

  • The reason may be either a problem in device registration or any conflict in the registry.


You may try restarting the driver itself. Read how to do it.

  1. Click on Start > Control Panel.
  2. Now click on the Hardware and Sound option.
  3. Now under the Device and Printers option, click on Device Manager.
  4. Click on the Network Adapters button. You will find many adapters in the sub panel.
  5. Now keep selecting every adapter consecutively and clicking the Update Driver Software that will be on the upper side of each such window pane.
  6. Finished with updating, just restart your computer.

4. Windows System Files going corrupt on the computer

Windows System Files going corrupt on the computer

This is the last possible reason for the internet disconnection problem. It’s a difficult problem.


These system files may have been hijacked by a virus or malware, corrupting them.


You have two solutions to the above problem.

  1. The first fix is installing antivirus software and performing a scan, thereby. This will help you in restoring the working of your system to normal.
  2. If the first solution doesn’t work, then you may need to reboot your computer system hard. You will need to delete all the data to restore data services. Just make sure that you create a back up of all the files before factory resetting your computer.

Also, click to figure out how to fix Windows has detected an IP address conflict error with ease.

How to fix the issue of ‘why does my internet keep disconnecting’ in Windows 7, 8.1, or 10?

Before starting, just check if the other devices connected to the same internet service are experiencing the same issue or not.

If the results are positive, then your modem might be the possible culprit. You may need to perform some checks. You may also need to contact your service provider for help.

If there is no problem with the other devices, then you should read the six methods that we will be giving you. They have helped users who keep wondering as to why does my internet keep disconnecting.

1. Resetting the WLAN Auto Configurations

1) Click the Windows key + R. then, in the box, type services.msc and press the Enter key.

Resetting the WLAN Auto Configurations

2) Scroll down, and you will find the WLAN AutoConfig option. Double click it.

Resetting the WLAN Auto Configurations

3) Click on the Automatic option in the Startup type box. Click on the Start button. Now click Apply > OK.

Resetting the WLAN Auto Configurations

4) Now check, if the internet connectivity is restored. If the issue persists, try the next solution.

2. Updating the network or the Wi-Fi driver

A probable reason can be your outdated or wrong Wi-Fi driver. You should try updating these to fix the issue. However, if you’re short on time, skills, or patience, then Driver Easy will help you.

Driver Easy automatically recognizes your system and finds the right driver. You would not have to enter any information about your computer system; you won’t have to worry about any mistakes. Driver Easy will simplify the job for you.

Driver Easy has two versions- Free and Pro. You can use either of them. The Pro version is a better option as it takes only two steps (30-day money return guarantee and full support are additional benefits).

1) Download Driver Easy and install it on your computer.

2) Run the software. Click on the ‘Scan Now‘ button. Your computer will be scanned to detect problematic drivers.

Driver Easy

3) Click on the Update All button. Thereby, the right versions of all drivers will be automatically downloaded and installed.

Driver Easy

Note: you will need the Pro version for this.

4) Restart the computer to set the changes in effect.

5) Check if the problem is resolved. If not, then try out the next fix.

3. Re-configuring the duplex mode and speed of the network card

1) Press the Windows key + R. Now enter control/name Microsoft.NetwrokAndSharingCenter in the box. Click OK.

Re-configuring the duplex mode and speed of the network card

2) Click on the Change adapter settings option.

Re-configuring the duplex mode and speed of the network card

3) Right-click the network adapter option. Now click on Properties.

Re-configuring the duplex mode and speed of the network card

4) Click on Configure.

Re-configuring the duplex mode and speed of the network card

5) Click on the Advanced button. Scroll inside the Property Box and click on Speed & Duplex. In the Value box, select the 10 Mbps Half Duplex option. Click OK.

Re-configuring the duplex mode and speed of the network card

6) Check if the internet has started working again. If not, then start with the next option.

4. Flushing the DNS

1) Press Windows key + R. Now type cmd. Click Enter.

2) Now you have to type these commands given below. Press Enter after entering each one of them.

ipcongif /flushdns
ipcongif /release
ipcongif /renew
Flushing the DNS

3) Close that window.

4) If the solution worked well and good. If it didn’t, then solution 5 is the next step.

5. Changing the DNS settings

1) Press the Windows key + R. Now enter control/name Microsoft.NetwrokAndSharingCenter in the box. Click OK.


2) Click on the Change adapter settings option.


3) Right-click on the network adapter option. Now click on Properties.


4) Click on the Internet Protocol Version 4 (TCP/IPv4) option. Now click on the Properties tab.

Changing the DNS settings

5) Click Use the following DNS Server address,

  • in the Preferred DNS server box, write;
  • in the Alternate DNS server box, write

6) Click OK.

Changing the DNS settings

7) If the issue has been resolved, great! If not, then the next solution will work.

6. Changing the valid scan interval

1) Press the Windows key + R. Now enter devmgmt.msc in the box. Click OK.


2) Scroll down, and you will find the Network adapters option. Double-click on it. Now right-click the wireless adapter option.

Changing the valid scan interval

3) Now click on the Advanced button. Select the Scan Valid Interval option in the Property box. Enter 120 in the Value box. Now click OK.

Changing the valid scan interval

4) The internet connection to your computer must be restored now.

Also read: How to solve iPhone WiFi not working issue with ease.


  1. Q: How can I test my Wi-Fi signal strength? A: You can use various apps or built-in tools on your device to measure Wi-Fi signal strength. They provide information about signal quality and strength at different locations.
  2. Q: Is it necessary to update the firmware of my router? A: Yes, updating the firmware of your router is crucial as it can address security vulnerabilities, improve performance, and fix compatibility issues.
  3. Q: Should I contact my ISP if my internet keeps disconnecting? A: If you have tried troubleshooting steps on your end and the problem persists, reaching out to your ISP for support is recommended.
  4. Q: Can network congestion cause intermittent internet disconnections? A: Yes, when the network is congested due to heavy usage or multiple devices, it can result in intermittent disconnections.
  5. Q: How can I optimize my network settings? A: Optimizing network settings involves adjusting Wi-Fi channels, enabling QoS, and using reliable DNS servers. Consult your router’s user manual or online resources for detailed instructions.


In the above article, we have tried to explore all the problems to your why does my internet keep disconnecting issue. We have also given you the best solutions to fix the problem yourself.

If you’re unable to follow these methods or feeling confused, then asking for help from your internet service provider may be the option. These guys know all about the issue.

We hope that the article helps you to resolve your why does my internet keep the disconnecting problem. If you have any other fixes, questions, or ideas, do mention them in the comment section below. Happy surfing!


Ten years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.