How to Fix iTunes Error 0xe80000a When Connecting Your Apple Device


By Jack

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iTunes Error 0xe80000a

If you frequently make use of Apple products like iPad and iPhone, you might find some problems when it comes to their connection with iOS devices; one of these errors is the iTunes error 0xe80000a, simply known as error 0xe80000a.

If this error appears, it means that iTunes cannot connect to your iPad or iPod.

This error is quite troublesome as you cannot use iTunes to manage your iOS devices like iPhone, iPad, or iPod from your Windows-operated computer.

This error is mostly seen in iOS devices updated to the latest iOS 13.4 via iTunes.

As soon as this iTunes error 0xe80000a appears, your internet connection speed might drop, or new files start appearing or disappearing. But why does this error appear?

iTunes error 0xe80000a

Why Does the iTunes Error 0xe80000a Occur?

The iTunes error 0xe80000a mostly appears when your computer cannot establish a connection with your Apple device. This can be due to a lot of different factors:

1. Malfunctioning Process

One of the reasons why the iTunes error 0xe80000a occurs is that the iTunes processes cannot function properly. To solve this problem, you can simply stop the processes that are giving you trouble and then try reconnecting your device.

2. Incomplete Installation of iTunes

Partial or incomplete installation of iTunes on Windows can cause the iTunes error 0xe80000a. This issue can also occur if the installation process is not done properly and is left incomplete.

3. A Damaged Cable or USB Port

A damaged USB port or cable can be one of the reasons your iOS device shows the iTunes error 0xe80000a. If you see this error, you need to check whether your cable or USB port is functioning properly.

Some Other Common Reasons Include the following:

  • Your iTunes version could be outdated, so your iOS device is not incompatible with it.
  • Poor connection between your iOS device and iTunes
  • Conflict of processes working in your system’s background

Of course, there is no denying that the iTunes error 0xe80000a is quite irritable and annoying; however, there are some easy solutions to this problem. With this article’s help, you will be able to get rid of this problem for good.

PS: let’s learn more about how to reinstall iTunes.

Method 1: Fixing the iTunes Error 0xe80000a on iTunes

If you are looking for a quick and easy solution to the iTunes error 0xe80000a, experts have recommended that you use Tenorshare TunesCare.

This tool has been considered one of the top solutions for this error. It is quite simple to understand and use.

Some Features of Tenorshare TunesCare

  • Repairing all sorts of problems and errors in iTunes.
  • You can uninstall iTunes and erase all data from the program’s installation files.
  • The tool will boost iTunes’ performance with a single click and update it with the latest version.
  • Making use of the tool will help you repair iTunes safely and without losing any files.
  • The program works fast, and your iOS devices will return to normal within a minute or two.
  • The tool has been designed to solve the iTunes error 0xe80000a in one click.

Apart from solving the iTunes error 0xe80000a, the tool will be able to solve a wide range of problems:

  • Repairing other iTunes problems, including iOS restore issues, iOS update errors, and other errors like 9006, 3014, 4005, 1611, and 1004
  • Solving restore/backup errors like 3004, 2009, 3212, 39, 3194, and 14
  • Fixing install/update errors on iTunes like insufficient privileges, Apple Mobile Device Service failed to start, sync session failed to start, iTunes/iTunesHelper not installed correctly, 126, 127, 2, 2503, etc.

How Does Tenorshare TunesCare Work?

If you want to get rid of the iTunes error 0xe80000a problem permanently, all you need to do is follow the steps mentioned below:

Run TunesCare and click ‘Fix All iTunes Issues‘ on the computer.

Tenorshare TunesCare

Click ‘Repair iTunes‘ to start downloading iTunes drives for repair. After downloading, Tenorshare TunesCare will automatically start to repair your iTunes.

iTunes error 0xe80000a by Tenorshare TunesCare

Once complete, your iTunes should start functioning normally.

If you are experiencing issues like iPhone error 4013, here are the best solutions.

Method 2: Uninstalling and Reinstalling Your iTunes

As mentioned above, one of the reasons you see the iTunes error 0xe80000a is that some components are missing. In this case, you need to uninstall iTunes, download it again, and reinstall the program.

Windows 10

You can uninstall iTunes and its components manually. Below are the components that need to be removed:

  • Bonjour
  • Apple Software Update
  • Apple Mobile Device Support
  • Apple Application Support

To remove these components, you need to tap Start, Apps, and Features and click on all the above components.

Alternatively, you can also use this method for a Windows computer:

  • Open the Run Command by tapping on the Windows key and R button.
  • Next, you need to type in ‘appwiz.cpl‘ and then hit the Enter button.
  • Here, you need to look for iTunes and tap on the Uninstall button. Once done, head to the recycle bin and empty it to remove all the remaining contents.
Uninstalling and reinstalling your iTunes
  • Next, you need to delete the remaining iTunes files by heading to the %programfiles% directory; to do this, open the Run Command and type in the previously-mentioned command, and tap on Enter.
  • Here, you need to look for folders like iPod, Bonjour, iTunes, etc., and delete them. Then, head back to the Control Panel and uninstall Bonjour from here.


  • You need to right-click on file, which will be in the Applications folder; tap on Get Info.
  • Then, you need to tap on the Padlock icon and type in your Admin Password.
  • From here, you need to expand Sharing & Permissions and set it to Read and Write for ‘Everyone.’
  • You then need to drag the iTunes icon on the desktop to the Trash.
  • You have to enter the Activity Monitor and start the app.
  • Look for iTunes Helper and delete it.
  • Then, head to Library, Preferences, and remove every file with ‘‘ at the start.
Uninstalling and reinstalling your iTunes

Tip: When using these processes, you must ensure that you have completely erased iTunes and every single component before proceeding to the re-installation process. If not, you will again see the iTunes error 0xe80000a. In both the manual uninstallation processes mentioned above, you will have to cover a lot of steps and do so cautiously.

Method 3: Trying to Fix the iTunes Error 0xe80000a Manually on Windows

If you make use of a Windows 10 computer, you can follow the steps mentioned below to solve the iTunes error 0xe80000a on your iTunes:

  • You need to connect your iOS device to your computer and close iTunes.
  • Then, tap on Alt+Control+Delete on your keyboard to open the Task Manager.
  • After you open the Task Manager, you need to sort all the processes by Image Name. Look for all process that starts with ‘Apple‘ and kill them. To do this, right-click on the process and tap ‘End Task‘ or ‘End Process.’ To complete this entire step, ensure that you end the ‘AppleMobileDeviceHelper.exe.’
Trying to fix the iTunes error 0xe80000a manually on Windows

Tap on the Windows Key and R buttons to open the Run Command. Once it opens, you need to copy and paste the following command in the text box:

  • For 32-bit OS%ProgramFiles%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
  • For 64-bit OS%ProgramFiles(x86)%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe

Once this is done, you can open iTunes to check whether the iTunes error 0xe80000a problem has been solved.

You should remember that this method can only be used for computers that run on Windows OS. You also need to know some details about your computer.

If you are not a tech geek or have almost no idea about its operation, it is recommended that you look for another method.

Method 4: Resetting the iTunes Lockdown Folder

This is a fact that most people don’t know about – iTunes has a Lockdown folder on Windows computers. Here are all the security certificates of previously-connected Apple devices that were connected to iTunes on your computer.

To delete the security certificates, you need to delete this entire lockdown folder.

Follow the Steps Mentioned Below:

  • First, you need to tap on the Windows button and R key together and enter %AppData%.
  • Next, you have to open the ‘Apple‘ folder; here, you will find a directory labeled ‘Lockdown‘, which you need to delete.
Resetting the iTunes lockdown folder
  • After you delete the directory, you can relaunch iTunes and check whether the iTunes error 0xe80000a has been solved or not.

If you see the error, it might be because of the certificate validity; you should not see it again after this.

Method 5: Updating iTunes and Windows

According to many users, the iTunes error 0xe80000a occurs mostly because you use an outdated version of iTunes or Windows.

If you want to get the latest updates, it is recommended that you update your iTunes; additionally, the latest update will also minimize the chances of the iTunes error 0xe80000a.

It is also a good idea to check whether you have installed the latest updates for your Windows computer. Download and install all these updates, reinstall iTunes, and try again.

For updating any pending Windows update, follow the steps mentioned below:

  • Tap on the Windows key and I button at the same time.
  • You then need to head to the Update and Security tab.
  • You need to tap the ‘Check for Updates‘ button on the right-hand side.
Check for updates
  • Your computer will then scan and check for updates and look for any downloads that are pending. Once prompted, you need to download these updates and then hit on Restart.
  • Once your system reboots, you need to update your iTunes application.

Method 6: Disabling the Security Software and Antivirus on Windows

At times, it is possible that the antivirus software you have installed in your system might be blocking the iTunes application, leading to the iTunes error 0xe80000a.

Your antivirus program does this to check whether it is a security risk. Hence, you can disable your antivirus program on your Windows computer for some time and then try to run iTunes.

If the iTunes error 0xe80000a was occurring due to the antivirus blockage, you should not see it as soon as it is disabled.

In such cases, you have two options: uninstall the previous antivirus program and use a new one.

Or else, you can make an exception for the iTunes file so that the program is not flagged as harmful.

Additional Tips to Prevent iTunes Error 0xe80000a

To minimize the chances of encountering iTunes Error 0xe80000a in the future, consider implementing the following preventive measures:

  • Keep iTunes and your Apple device up to date by regularly installing the latest software updates provided by Apple.
  • Use genuine Apple accessories and USB cables to ensure optimal compatibility and performance.
  • Avoid using USB hubs or extension cables, as they can introduce connectivity issues.
  • Exclude iTunes from firewall or security software restrictions to allow uninterrupted communication between your Apple device and iTunes.


  1. Q: Why am I getting iTunes Error 0xe80000a?
    • A: iTunes Error 0xe80000a usually occurs due to outdated software, incompatible USB connections, faulty cables or ports, conflicting security software, or device-specific issues.
  2. Q: How can I update iTunes to the latest version?
    • A: Open iTunes, go to the Help menu, and select “Check for Updates.” Follow the prompts to install any available updates.
  3. Q: Can a faulty USB cable cause iTunes Error 0xe80000a?
    • A: Yes, a faulty USB cable can lead to connectivity issues and trigger iTunes Error 0xe80000a. Try using a different cable or the original cable that came with your device.
  4. Q: Should I disable my antivirus program to fix iTunes Error 0xe80000a?
    • A: Temporarily disabling or configuring your security software can help resolve iTunes Error 0xe80000a. However, remember to re-enable your antivirus program after troubleshooting.
  5. Q: What if none of the troubleshooting steps fix iTunes Error 0xe80000a?
    • A: If you have exhausted all troubleshooting steps and the error persists, consider contacting Apple Support or visiting an Apple Store for further assistance.

Final Thoughts

With the help of all these methods, you should be able to get rid of the iTunes error 0xe80000a problem.

This error is quite common and can happen at any time. To solve this issue, it is recommended that you make use of Tenorshare TunesCare.

With this tool’s help, you will be able to solve almost any type of error with a single click! It will also improve the performance of iTunes by updating the program and clearing up your cache.


Ten years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.