How to Cancel Offer on Mercari


By Jack

Update on

How To Cancel Offer On Mercari

Ever found yourself in a situation where you hastily made an offer on Mercari and later regretted it? Don’t fret; you’re not alone! We’ve all been there.

Canceling an offer on Mercari might be something you never planned to do, but it’s handy to know how. Let’s navigate this journey together.

Understanding Mercari’s Policies

Understanding Mercari's Policies

Erroneously making an offer on Mercari can be a frustrating aspect of online shopping. This online marketplace does not provide shoppers with the facility to retract their offers, mainly due to their negotiation feature. This policy greatly favors the sellers, making it less ideal for buyers.

Occasionally, the process of canceling an offer on Mercari can feel quite arduous. As a result, we have put together this guide detailing effective strategies to successfully cancel an offer on Mercari.

Before we dive into the ‘how-to,’ it’s important to familiarize ourselves with Mercari’s policies. Understanding these policies can save you a lot of trouble in the long run.

Also, if you start buying on Mercari and want to know is Mercari legit? In this article, find out everything you need to know about this website.

Buyer and Seller Protection Policies

Mercari is dedicated to ensuring a smooth and safe transaction process for its users. As such, they have implemented both buyer and seller protection policies to ensure the safety of all parties involved. This includes things like secure payments, user ratings, and dispute resolution processes.

Cancellation Policies

Mercari’s cancellation policy is designed to protect both buyers and sellers. You can cancel your offer before the seller ships the item. However, once the seller has shipped the item, canceling becomes a bit trickier, but not impossible.

Mercari operates distinctly from other e-commerce platforms. Instead of simply clicking on an item and adding it to your cart, Mercari requires you to add the product to your wishlist. After this, you can engage in price negotiation with the seller. Once a price is agreed upon, you can proceed to make an offer. Nonetheless, every silver lining has a cloud.

In Mercari’s case, this downside manifests as a lack of control given to shoppers when it comes to canceling an order. This arises from the unique bargaining mechanism. Thus, if you wish to cancel an offer on Mercari, it can be a tough task. Essentially, you have to persuade the seller to nullify the contract, which can be near impossible at times.

Besides, have you ordered something from Walmart but now want to cancel it? If yes, then read to know how to cancel a Walmart order in a few easy steps.

How to Make an Offer on Mercari

Before learning how to cancel an offer, it’s crucial to understand how to make one. This will give you a clear picture of the process and where cancellation comes into play.

Steps to Make an Offer

  • Select an item you’re interested in.
  • Click on the ‘Make Offer‘ button.
  • Input your offer price.
  • Click ‘Submit‘.
Mercari make offer

Easy, right? But what happens when you need to back out?

Effective Strategies for Canceling an Offer on Mercari

As previously highlighted, the process of canceling an offer on Mercari is not as straightforward as on other e-commerce platforms. Since it cannot be done directly, you have to employ some cunning tactics.

Below are some strategies that we have found to be successful in canceling a Mercari offer. We have tested these methods, and hopefully, they will aid in your cancellation process.

Reaching out to Mercari to Cancel an Offer

The most straightforward method to cancel an order is by contacting Mercari directly. While this process is simple, it has a low success rate as it is reliant on the seller’s agreement.

This strategy will only work if the seller consents to the cancellation. Furthermore, you need to make the cancellation request within 24 hours of placing your order.

Here is how to go about it:

  • Find and click on the “Order Status” section. On this page, you will see various options, including those related to your current situation.
  • Next, locate and click on “request cancellation“. Your cancellation request will be forwarded to Mercari.
  • Mercari will review your request and inform you within 24 hours if the seller agrees to cancel the offer.
  • Finally, you have to wait for 24 hours. If the seller agrees to cancel or doesn’t respond within this time frame, you will receive a refund. If the seller declines the cancellation request, you have to explore other alternatives.

Persuading the Seller to Withdraw the Offer

Although Mercari does not grant you the power to cancel an order, this authority rests with the seller. Therefore, you could try politely requesting the seller to retract the offer.

To do this, go to your message box and explain to them why you wish to cancel the order. Bear in mind a reputable seller will not want to disappoint a prospective customer, so choose your words carefully. Here’s an example of how you might phrase your message:

“I regret to inform you that I’ve mistakenly placed an incorrect offer in your shop, selecting an item I already own. If you could kindly cancel this offer, I would greatly appreciate it. Rest assured, I will reach out again should I need anything in the future.”

Blocking the Seller

Another method for canceling the offer is to block the seller, but be advised this can be seen as harsh and may result in your account being suspended. This method is effective and can instantly cancel the offer if it hasn’t been shipped yet.

To block the seller, click on their profile picture and select the “block seller” option from the drop-down menu. Be warned; however, repeated blocking can get your account permanently banned on Mercari.

Deleting Your Mercari Account

Deleting your Mercari account can be another way to cancel an offer. Once you delete your account, Mercari will erase all your information from the platform, effectively retracting your offer. Here’s how to delete your Mercari account:

  • Go to the “settings” page and scroll down.
  • Find the “edit account” option and click on it.
  • You’ll then have the option to close your account. Select “close account“.
  • After selecting “close account“, Mercari will prompt you to state your reason for deleting your account. After responding to the question, your account will be deleted.
Mercari close account

Remember, you can reactivate your account later by logging in on the Mercari website.


Yes, it’s possible to cancel an offer on Mercari. However, it’s best to do so before the seller ships the item.

Mercari doesn’t penalize for canceling an offer. However, frequent cancellations could lead to restrictions on your account.

Canceling an offer after the seller has shipped the item is more difficult but not impossible.

Go to the ‘Buying‘ page, find the item, tap on ‘View Details‘, tap on ‘Cancel Offer‘, and confirm the cancellation.

Navigate to ‘My Page‘, find the item under ‘Buying‘, click on ‘View Details‘, click ‘Cancel Offer‘, and confirm the cancellation.

You can attempt to cancel an offer by politely asking the seller to withdraw it. If that doesn’t work, other options include blocking the seller or deleting your account, though these methods have risks.

To cancel a buyer request on Mercari, you will typically need to communicate directly with the seller to explain your situation and ask for the cancellation. There is no automated way to do this within the platform.

Mercari’s unique structure encourages negotiation between buyers and sellers. Once an offer is made, it’s considered binding, which aligns with the seller’s interests. Hence, canceling an offer can be challenging without cooperation from the seller.


With these methods, canceling offers on Mercari no longer needs to be an intimidating task. However, please note that not all of these methods are advisable as they could potentially get you banned, like blocking the seller or deleting your account.

Therefore, proceed with caution and try to avoid unnecessary offer cancellations, as this is detrimental to sellers and can develop into a harmful habit.


Ten years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.