If you’re in the market for authentic sneakers, streetwear, handbags, watches or other collectibles, you’ve probably heard of StockX. This popular online marketplace prides itself on its rigorous authentication process to ensure customers only receive verified, legitimate items. But one common question many shoppers have is: how long does StockX take to ship orders?
As a frequent buyer and seller on StockX myself, I know how important it is to understand their shipping timelines to plan your purchases. In this comprehensive guide, I’ll break down everything you need to know about StockX shipping times, so you know exactly when to expect your order.
Understanding the StockX Shipping Process
Before diving into specific shipping times, it’s helpful to understand how the StockX shipping process works. When you buy an item on StockX, the seller doesn’t ship it directly to you. Instead, they are required to ship the item to one of StockX’s authentication centers within 2 business days of the sale.
Once StockX receives the item from the seller, their team of expert authenticators will verify that it is genuine and matches the listing description. This authentication process typically takes 1-2 business days.
Assuming the item passes authentication, StockX will then ship it directly to the buyer. The time it takes for delivery depends on the shipping option chosen and the buyer’s location (more on that below).
If any issues arise during authentication, StockX will work with the seller to resolve them. In the rare case that an item doesn’t pass inspection, StockX will attempt to find the buyer an alternative item. If no replacement can be found, the buyer will be issued a full refund. Learn more about how to cancel a StockX order if needed.
StockX Shipping Time Estimates
According to StockX, the vast majority of orders are delivered within 7-12 business days (Monday-Friday, excluding holidays) from the time of purchase. Here’s how that breaks down:
- Seller ships to StockX: 2 business days
- StockX authentication process: 1-2 business days
- StockX ships to buyer: 3-5 business days (domestic), 5-10 business days (international)
However, these are general estimates and shipping times can vary based on a number of factors like:
- The seller’s processing time in getting the item to StockX
- Shipping method selected by the buyer (standard vs. expedited)
- The buyer’s location (domestic vs. international)
- Any issues that arise in authentication
- Lost, damaged, or stolen packages (very rare, but can happen)
- Peak demand periods (around major sneaker releases or holidays)
From my experience, most of my StockX purchases have fallen within the 7-12 business day window, but some have arrived sooner while a couple took up to 2 weeks. As an overall average, I’d say my StockX orders typically arrive 9-10 business days after placing the order.
In comparison, check out our guide on how long GOAT takes to ship orders.
StockX Shipping Times by Region
Shipping times can vary significantly based on the buyer’s location. Here are the typical shipping timeframes for StockX orders going to different regions:
United States
- 7-12 business days on average
- 3-5 business days for shipping from StockX to buyer
Canada, Australia, New Zealand
- 9-14 business days on average
- 5-7 business days for shipping from StockX to buyer
- Potential customs clearance delays
Europe
- 9-14 business days on average
- 5-7 business days for shipping from StockX to buyer
- Customs clearance times can vary by country
Asia
- 10-15+ business days on average
- 7-10 business days for shipping from StockX to buyer
- Likely customs processing times
Other International
- 14-20+ business days on average
- 10-14 business days for shipping from StockX to buyer
- High likelihood of customs clearance delays
The main takeaway is that StockX shipments outside the US will take longer, on average, due to the increased distance traveled and the customs clearance process when importing goods. Buyers should be prepared for potential delays.
StockX Holiday and Weekend Shipping
It’s important to note that StockX does not process orders on weekends or major holidays like Thanksgiving, Christmas, and New Year’s Day. So if you place an order on a Friday, it won’t begin processing until the next business day (typically Monday).
Around peak shopping periods like Black Friday, the holidays, and major sneaker release dates, StockX shipping times may also get delayed by a few days simply due to increased order volume. They often bring in additional staff to help with the surge, but some delays are still possible.
I’ve ordered multiple items during busy holiday seasons. While there can be short delays, I’ve found StockX is generally pretty good about processing even a high volume of orders in a timely manner. But if you need an item by a certain date, I recommend ordering a week or two earlier than usual during these peak periods.
Expedited Shipping Options
If you need an item faster than the standard 7-12 business day estimate, StockX does offer expedited shipping options in some cases for an added fee. Depending on your location, you can choose next-business-day or 2-business-day shipping to receive your order faster.
Expedited shipping doesn’t speed up the seller’s processing time or StockX’s authentication process. It simply means that once your item is authenticated, it will be shipped to you via a faster service like UPS Next Day Air or 2nd Day Air. So your overall order will still take at least 3-4 days at a minimum (seller to StockX + authentication + 1-2 day shipping).
Expedited shipping also isn’t available for every item and every location. Generally, it’s only offered on orders shipping within the US or to Canada, and the seller has to be able to get the item to StockX quickly enough to make the expedited timeframe possible. Expedited options are usually presented at checkout if available for your specific order.
Costs for expedited shipping vary based on the item and your location, but next-day shipping typically adds around $20-$40 to your order, while 2-day shipping adds around $15-$30. Whether it’s worth the added cost depends on how quickly you need the item. Just know that it doesn’t guarantee your order will be processed faster overall.
Learn how to change your payment method on iPhone to use a different card for expedited shipping costs.
StockX Alternative Item Policy
In the rare case (less than 1% of orders in my experience) that an item doesn’t pass StockX’s authentication process, they have a policy in place to attempt to find an alternative item for the buyer if possible.
Their team will reach out to other sellers who have the same item in the same size, condition, and price range to see if they can source a replacement. If they’re able to find one, they’ll automatically authenticate and ship the replacement item to the buyer. The failed item is then sent back to the original seller.
If no alternative item is available, then the buyer will receive a full refund to their original payment method, and the order will be canceled. StockX covers the cost of return shipping and any authentication fees in these cases.
I’ve only had this happen once in 50+ StockX purchases. The item arrived with a damaged box, so it failed authentication. StockX was able to source a replacement and shipped it to me within a few days. The only downside was it delayed my overall shipping time by almost a week. But I appreciated that they made sure I still got the item I ordered.
StockX Customer Service for Shipping Issues
If you have any issues or questions regarding your StockX order shipment, their customer service team is available to help.
You can reach out to StockX support via:
- Live chat on their website (click the “Help” button in lower right)
- Email: support@stockx.com
- Phone: 1-800-STOCKX-1 (only for US, open Monday – Friday, 9am to 5pm ET)
- Social media: Twitter @stockx or Facebook @stockxofficial
I’ve contacted their support a few times for shipping questions. I’ve found their live chat and phone support to be the quickest ways to get help. The agents were friendly and resolved my issues promptly.
They have a dedicated team to assist with shipping problems like lost packages, damaged items, delays, and more. They’ll work with the shipping carrier to investigate any problems and keep you updated on the resolution.
In the case of lost or damaged items, StockX will typically either reship you a replacement item or issue a refund if no replacement is available. They may require you to provide some information to assist in their investigation, but I’ve always found their support very helpful in making sure I ultimately received what I ordered.
Key Takeaways
To summarize, here are the key things to know about StockX shipping times:
- Most orders are delivered within 7-12 business days from the time of purchase, but can vary based on seller processing times, location, authentication issues, and more.
- Shipping times are typically 3-5 business days within the US, 5-10 business days to Canada and Europe, or up to 10-15+ business days to Asia Pacific and other international locations.
- No shipments are processed on weekends or major holidays. Expect potential delays during busy shopping periods like sneaker drops and the holidays.
- Expedited shipping options are available in some cases for an added fee. They can reduce delivery time to 1-2 business days once the item passes authentication.
- If an item fails authentication, StockX will attempt to find a replacement. If none is available, the buyer receives a full refund.
- Contact StockX customer support via live chat, email, phone or social media for any shipping issues or questions. They have a dedicated team to help investigate and resolve problems.
FAQs (Frequently Asked Questions)
Q1: How long does it take for a StockX order to be shipped?
A1: On average, domestic orders within the United States take around 5-7 business days to arrive, but delivery times may vary.
Q2: Can I track my StockX order?
A2: Yes, StockX provides a tracking number for every order, allowing you to monitor the progress and estimated delivery date.
Q3: Are there expedited shipping options available on StockX?
A3: Yes, StockX offers various expedited shipping options for faster delivery, with additional costs associated.
Q4: What should I do if I need to return a StockX order?
A4: If you need to return a StockX order, follow the platform’s returns process, which includes authentication and potential restocking fees.
Q5: Does StockX offer international shipping?
A5: Yes, StockX provides international shipping to many countries worldwide, but delivery times may be longer due to customs procedures and transit times.
While StockX shipping times are not the fastest in the industry, their authentication process adds an extra layer of quality control and trust for buyers. For many shoppers, it’s worth the wait to ensure they’re receiving the authentic items they expect.
If you need an item by a specific date, I recommend ordering at least 2-3 weeks in advance if possible to account for any potential delays. For domestic US buyers, you can usually order 10-12 days before your deadline to be safe.
Hopefully this guide provided you with a better understanding of how long StockX takes to ship orders! Let me know if you have any other questions or personal experiences to share.
