If your HBO Max keeps crashing, that might frustrate you big time. Generally speaking, HBO Max is a very impressive app that works most of the time smoothly.
However, just like any other app, it too can experience occasional issues. That said, if you were looking for solutions to address that matter, your search ends here.
In this article, we explain the most practical solutions that can help you solve this error.
After a hard day, there’s nothing better than sitting down for a few hours of continuous HBO Max streaming. The recently established movie streaming service offers a wide variety of shows that are perfect for many individuals.
But what if you open HBO Max mobile app only to see it is constantly crashing? That will ruin your day, won’t it? The good news, however, is that we have several different solutions to address this situation.
The article below explains everything related to this matter, along with the most practical fixes. Let’s try one solution after the other and see which option helps you out.
Solutions to Use if Your HBO Max Keeps Crashing
This part will explain the steps you should take if your HBO Max keeps crashing. So, go ahead and try these solutions.
Also, are you having trouble streaming HBO Max on PS5? Let’s figure out how to properly install HBO Max on PS5 and quickly fix common HBO Max problems.
01. Check the Servers of the HBO Max Service
The first solution is to check HBO Max servers. You may experience various issues associated with HBO Max when its servers are down or have other issues.
You should remember that HBO Max is an online service, so there can be some issues with its connection.
You should, therefore, find a way to check the servers. There are third-party websites you can use to check the status of the servers. If the servers are down, all you need is to wait until they fix it from their end.
If there’s nothing wrong with their servers, follow the steps below to overcome it.
02. Try to Watch a Different Show
Assume that HBO Max freezes up in the middle of an episode. In that case, it could be because the show or movie you’re trying to watch isn’t accessible or is faulty.
You may verify this by returning to your media library and randomly playing a TV show or a movie. You will then see if this causes the mobile app of HBO Max to freeze. If other movies on HBO Max are playable, then the issue is particular to those shows.
If your HBO Max is not working on Samsung TV, here’s a comprehensive guide with every possible reason and practical solution for you to try.
03. Log Out and Log In to the Account
If you’re having trouble with your account, try logging out of the current session and back in again. There may have been a momentary issue with HBO Max, and restarting your session should solve the issue.
Mentioned below is how to do that.
- First, you should open HBO Max on the device you usually access the profile.
- Then, you should go to “Settings” and move all the way to its bottom.
- As the final step, tap on the option “Sign Out.” That will stop the session.
- Wait for two minutes at the least.
- Then, log in to the account.
Now, you should play a different movie (a randomly picked one) to see if it works. If the HBO Max app keeps crashing, proceed to the next solution.
04. Reset the Internet Connection
To stream HD content on HBO Max, a connection speed of at least 5 Mbps is required. Does your HBO Max app on the device keep crashing? If so, it could be a sign of a slow or shaky network connection.
You may verify this by checking your current download and upload speeds on Fast.com. If you’ve determined that your internet connection is malfunctioning, try restarting your router to reconnect to your ISP.
After you’ve finished, run the speed test again, then see if your network is now delivering the data as promised.
If that’s the case, you should get in touch with the provider’s support staff. If your Internet speed is less than 5 Mbps, though, you may want to look into a speedier package.
05. Turn Off VPN
VPNs are a type of third-party service that encrypts your online traffic and conceals your true location. So, intruders and ISP censorship won’t find it out. They replace your real IP with a fake one and scrub sensitive private data.
However, not all VPNs are created equal, and some may actually slow down your network. If you’re having trouble loading HBO Max, disconnecting from your VPN is likely the problem.
However, there are alternative services you can use instead, like NordVPN. When comparing virtual private networks, NordVPN stands out for its ability to safeguard your connection without slowing it down.
06. Clear the App Data of Your HBO App
If you’re using an Android smartphone and HBO Max keeps crashing, you can try wiping the app’s data. Doing so will restore the program to its original settings, removing any tainted data from your computer.
- Access “Settings” of the device and then go to its “Apps.”
- Then, you should go to “HBO Max.” Select “Storage.”
- Then, hit “Clear Data.”
Once you have cleared your app data, log in to the profile. You can then play any random show. After that, you should see if the app will crash.
07. Update Your HBO Max
The HBO Max app receives regular updates to fix any bugs or usability issues that may arise. It also offers enhancements that will make your time with HBO Max faster and more enjoyable.
If HBO Max keeps crashing, you can try to update the app to see if that helps.
On Android Devices
- Go to “Google Play” and select “Profile.”
- Select “My Apps and Games.”
- Select “HBO Max.”
- Select “Update.”
On iOS Devices
For iOS users, you should follow the steps that are mentioned below.
- First of all, you should go to the home screen of the device and go to the “App Store.”
- After that, you should select “Profile.”
- Then, you should see an option called “HBO Max.” Then, you should press the option called “Update,” and that will start the downloading process.
08. Perform a Reinstallation
If you were not able to fix the issue and your HBO Max app keeps crashing, try a reinstallation. Such practice should be the solution if your app is corrupted severely.
The following are the instructions to perform if you want to reinstall the HBO app.
- First, you should open HBO Max on your device.
- After that, you should press the app icon and hold it to see a different screen.
- After that, you should tap the option “Uninstall.” That should delete your HBO Max app.
- As the final step, let’s go to the Play Store and reinstall it.
- First, you should find HBO Max on your device.
- Tap and hold the app icon and access the options menu.
- Now, you should press “Remove App,” and that will uninstall your HBO Max app.
- As the final step, you should access “App Store” and install the same app again.
Visit their Help Center to learn how to install the HBO Max app on your device. After reinstalling HBO Max, go to the option called “media library.” Then, you should try playing a random program to see if the program will crash again.
09. Report Problems to the HBO Max Customer Care Team
You’ve tried all possible avenues for fixing HBO Max at this time. Assume that you are still having trouble after trying the aforementioned steps. In that case, you should go on over to the help center of HBO Max and submit a ticket.
So, what’s the best approach if you’re having trouble with HBO Max? You may provide information about your account and the model of the streaming device you’re using. In addition to that, you should define the specific series you’re trying to watch.
So, that’s basically everything we should mention about fixing issues related to HBO Max.
Leave a message below if you have any questions or concerns, and we’ll try our best to respond. We’ll answer your questions at our earliest convenience and explain what to do if your HBO Max keeps crashing.