Bugzilla vs. Jira – Comprehensive Comparison

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Bugzilla vs. Jira

This Bugzilla vs. Jira comparison would be handy if you want to find a good bug-tracking tool. This comparison will explain the key differences between those two tools and their unique features.

Both Bugzilla and Jira are popular tools when it comes to bug tracking. Many clients have used both of those tools as of this writing. Anyway, there are some differences between them, so let’s dig deep into the information.

An Introduction to Bugzilla


Bugzilla is a special bug-tracking tool that is introduced by a well-renowned software developer, Mozilla. This special tool claims to have the ability to track a massive amount of bugs. Over the past period, Bugzilla has gained a reputation for detecting potential bugs in any software development process.

As a result, the developers will be able to produce an error-free product at the end of the process. Although there are many bug-tracking tools in the market today, most of them are pretty expensive. Their license fees are incredibly expensive.

However, the good news is that Bugzilla is a free alternative to those expensive bug-tracking tools. In other words, Bugzilla is a totally free bug-tracking tool that comes with all the essential features.

Interestingly, Bugzilla has some unique features that are not available with expensive licensed software tools. So, it is no wonder that Bugzilla has become a very popular bug-tracking tool. As of now, it is used by thousands of developers across the globe.

What Can You Do with Bugzilla?

Now that you know, Bugzilla is a free tool. Let’s see what you can do with it. We mention this information in point form for your convenience.

  • You can use it to track bugs as well as potential changes in the code.
  • It lets you communicate easily with the other members of your software-developing team.
  • It can submit and reviews the patches of the software.
  • With Bugzilla, you can easily maintain the quality of your software.

Many bug-tracking tools in the market have a major downside despite their features. The downside is the complexity. This means that new users have to work hard to learn about the functionality and features of most tools. However, Bugzilla is a very friendly software that can be learned easily without much effort.

Even if you are a beginner, you can learn Bugzilla’s features simply by viewing the videos on the internet. There is no shortage of videos related to the basics related to Bugzilla. If you do the research and watch the correct videos, you can be familiar with it easily.

However, if you need to be a real expert in it, you can undergo Bugzilla’s special training program. That will make you an expert in Bugzilla in a very quick time without any trouble.

An Introduction to Jira


Jira is another tracking tool that is offered by a software development company called Atlassian. It is based in Australia. This tool is used for various purposes, including tracking issues, bugs, and project management.

When you compare Bugzilla vs. Jira in terms of the price factor, Bugzilla is the clear winner. That is because Jira is a paid version, but Bugzilla, as you already know, is a free version.

When it comes to ease of use, Jira can be considered a decent tool, just like Bugzilla. There are plenty of videos available to explain how to use Jira. These videos are very helpful, especially if you are a total novice to Jira.

Jira offers several versions of its paid version. In general, Jira can be considered an incident management tool. However, if you are a developer or tester, you can use this tool to track bugs.

What Can You Do with Jira?

It is better to have a general idea about what Jira can do for you. Below are the tasks you can expect to accomplish using this bug-tracking tool.

  • It can capture various potential issues that exist in your software development project.
  • You can use it to assign work to teammates and get the work done in a timely manner.
  • This tool can be used to follow the activities that are done by teammates.
  • It can be used to keep track of all the actions that are performed within the project.

PS: here is the completed YouTrack vs. Jira comparison for your reference.

Differences Between Bugzilla vs. Jira

In this section of our article, we will explain the key differences between Bugzilla vs. Jira. This comparison will be ideal for those who want to find out the best for their purpose.

As we have mentioned before, Jira is known as a project management tool with various features. This respective tool can create, maintain, and follow the development team’s activities.

In addition to that, it can monitor the activities of the testing team as well to support the proceedings. For instance, it can track action items such as the progress of the development task.

Besides, it can track testing status, tracking of defects, and many other functions related to the process. When it comes to Bugzilla, on the other hand, is a free tool that doesn’t have a license. The main purpose of this tool is to track potential defects and changes in the code versions.

Jira is a popular option among projects that are based on Agile boards. It allows you to prioritize the respective items related to the project’s status. That feature cannot be found in Bugzilla.

The Functionality of Jira

The name Jira derives from the term Gojira (Godzilla in Japanese). According to the developers of Jira (Atlassian), it is a versatile tool used to track and manage projects. Jira is currently being used by more than 75K users across the globe.

Organizations like Twitter, Fedora Commons, Skype Technologies, NASA, the US Department of Defense, etc., use both Jira and Bugzilla. Jira Core is mainly designed as a generic project management tool.

However, Jira Software addresses the issues related to the base software. And that includes agile project management features as well. The Service Desk version of Jira mainly focuses on the IT or business service desk, as the name suggests.

All the versions of Jira are developed using Java, and they use Pico inversion of the control package. Also, it uses Apache or Biz entity engine with WebWork 1 technology stack as well.

When it comes to RPC (Remote Procedure Calls), Jira is compatible with REST, SOAP, and XML-RPC. Jira has a combination of source control programs like Clear Case, CVS (Concurrent Versions System), and Git. Etc.

Also, it combines Mercurial, Perforce Team Foundation Server, and various other technologies. Jira can export various translations, including English, Japanese, Spanish, French, and German.

Moreover, Jira is compatible with Networked Help Desk API to share customer support tickets. There is a separate issue tracking system as well. Jira is a known software product to be licensed as an on-premises or even a hosted application. Atlassian, the developer of Jira, offers a free version of the tool to develop an open-source project.

However, the developing team must be able to fulfill some standards to get that free version. Jira can be used for free if you are a non-academic, non-political, non-profit, non-governmental, or non-political body. When it comes to academic and commercial customers, you can get the entire source code with a license.

The Functionality of Bugzilla

Bugzilla tool is licensed under Mozilla Public License. This specific tool is published as an open-source tool. That was back in 1998, Netscape Communications. This software is adopted by many other companies to use as a bug-tracking system.

The best thing about Bugzilla is that it is open-source and free. This tool is used with other products offered by Mozilla (Web Kit, Linux Kernel, GNOME, Apache, LibreOffice, etc. On top of that, Bugzilla is a self-hosting tool.

Pros and Cons – Bugzilla vs. Jira

To give you a better insight into the programs, we explain the pros and cons of each tool.

Pros and Cons of Bugzilla


  • It is open-source software with no license needed.
  • It is easy to install and easy to maintain. You don’t need to put any special effort into maintaining it, especially when you migrate to a new version. It allows you to have your group of users.
  • It comprises all the essential features required to log potential software bugs.
  • Be compatible with multiple attachments, and it supports a variety of formats as well.
  • Bugzilla is ideal for reporting. You can use it to query bugs using various parameters thanks to its filtering mechanism.


  • It is better to have an associative method on multiple affected test cases.
  • It doesn’t have a place for the regression test suit, as we have noticed. Therefore, the bugs found after every regression suite execution will be identified as regression testing failures.
  • There is a very limited amount of documentation related to bugs.
  • It doesn’t have any sprint association, so it is incompatible with agile methods.

Pros and Cons of Jira


  • Jira has an excellent capacity to connect various teams. As a result, they can work efficiently, and they don’t need to be too specific.
  • There are plenty of features packed in Jira, and it has settings to be customized.
  • Every task has different conditions so that you can track the status conveniently. As a result, every teammate is aware of each other’s part.


  • Atlassian made many changes to the UI of Confluence and JIRA. The changes in the confluence can impact negatively because the straightforward navigation process is hindered.
  • The new look of the UI of Jira is confusing for most of the existing users. However, if you are a new user, that will not be a big issue.
  • The cloud version of the software doesn’t offer a large range of customizations and plugins.
  • Some users find the customization options of Jira to be a downside. In general, it is a very useful approach to go simple. But the number of customization options it gives can make it too complex at times.
  • Jira requires you to nominate a dedicated person to handle the tool professionally. He or she should possess considerable knowledge to handle it. If not, it can negatively affect efficiency.


  1. What are the main differences between Bugzilla and Jira?
    • Bugzilla is an open-source issue tracking system, while Jira is a commercial product developed by Atlassian.
    • Bugzilla focuses more on customization and flexibility, while Jira offers a more streamlined and user-friendly interface.
    • Jira has better integration capabilities with other Atlassian products, such as Confluence and Bitbucket.
    • Bugzilla is known for its strong community support, while Jira benefits from a larger user base and extensive marketplace plugins.
  2. Can Bugzilla and Jira be used simultaneously?
    • It is possible to use Bugzilla and Jira simultaneously, although it may require additional configuration and synchronization between the two systems. This approach is commonly used during migration or when different teams prefer different tools.
  3. Is it possible to migrate data from Bugzilla to Jira?
    • Yes, data migration from Bugzilla to Jira is possible. Atlassian provides tools and documentation to assist with the migration process, ensuring a smooth transition of data and preserving the integrity of your issue history.
  4. Does Jira offer a free version for small teams?
    • Yes, Jira offers a free version called “Jira Core Free,” which is suitable for small teams of up to ten users. It provides basic issue tracking and project management functionalities.
  5. Which tool is more suitable for agile development?
    • Jira is widely regarded as a leading tool for agile development. It offers robust features for agile project management, including Scrum and Kanban boards, backlog prioritization, and sprint planning. Bugzilla, on the other hand, is more flexible and can be adapted for agile workflows but may require additional customization.


After an in-depth analysis, we will conclude the comparison between Bugzilla and Jira, summarizing the key points discussed and providing our recommendation based on different use cases and requirements.


Ten years of experience in information and computer technology. Passionate about electronic devices, smartphones, computers, and modern technology.

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